Effective Date: 01/10/2025
Company: TrustBuilt Technologies Pvt. Ltd. (“HomeKeyz”, “we”, “our”, “us”)

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1. Introduction

At HomeKeyz, your trust is our most valuable asset. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, WhatsApp bot, or other services.

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2. Information We Collect

We may collect the following categories of information:

Personal Information: Name, contact details, address, government ID (Aadhaar, PAN, Passport), financial details (bank account, loan documents).

Property Information: Ownership documents, property addresses, transaction history.

Usage Data: Device info, IP address, browser type, app usage, cookies.

Sensitive Data: Loan eligibility details, credit bureau reports, KYC information.

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3. How We Use Your Information

We process your data only for legitimate business purposes:

To provide property listings, legal services, loan facilitation, and construction support.

To verify property/legal documentation through authorized partners.

To check loan eligibility, process applications, and share with banks/NBFCs (with consent).

To deliver construction materials, interiors, or related services.

To improve our app, website, and customer support.

To comply with legal and regulatory obligations.

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4. Sharing of Information

We do not sell your data. We may share information with:

Legal Partners: Empaneled lawyers for documentation and compliance checks.

Financial Institutions: Banks/NBFCs for loan processing (with explicit consent).

Construction Vendors/Contractors: For service fulfillment.

Regulatory Authorities: When required by law, court order, or government.

All third parties are bound by confidentiality and data protection agreements.

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5. Data Security

We implement ISO 27001 & SOC 2-aligned controls, including:

Access control and role-based permissions

Data encryption (AES-256 at rest, TLS 1.2+ in transit)

Incident response and breach notification protocols

Regular audits, backups, and disaster recovery planning

Only authorized employees/partners can access personal data on a need-to-know basis.

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6. Data Retention

Personal data is retained only as long as necessary to fulfill service obligations or legal requirements.

Upon service completion, you may request deletion of your data, except where retention is mandated by law.

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7. Your Rights

As a user, you have the right to:

Access the personal data we hold about you.

Request corrections or updates to your data.

Withdraw consent for certain processing activities.

Request deletion of your data (subject to legal obligations).

File a complaint with the Data Protection Authority under the Digital Personal Data Protection Act (DPDP) 2023.

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8. International Transfers

If data is transferred outside India (e.g., cloud hosting or partner services), we ensure it is protected with standard contractual clauses (SCCs) and equivalent safeguards.

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9. Children’s Privacy

HomeKeyz services are not intended for individuals under 18. We do not knowingly collect data from minors.

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10. Changes to Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website/app.

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Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

📩 Email: info@homekeyz.com

By using the HomeKeyz Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.